Learning Even More at the Gresham Belson Hotel

I’ve finished my 3rd week of work at the Gresham Belson Hotel. So far I have gained some useful skills while here in Europe. I’ve learned how to write addresses and dial a phone which I didn’t realize was so much different than in the U.S. As far as business-knowledge goes, I have had the chance to look over the hotel’s budget and figure out how certain services and room reservations can be compensated for. My usual tasks include making advertisements for the hotel, acquiring information for our customer database and analyzing the budget versus the money coming in from the customers. Today I was working on making an information letter for guests who have made future reservations. This is for the customers who have booked the cheapest room available and the letter will inform them of upgrades that are available for bigger rooms and more amenities. My supervisor has told me that this is to shift some of the reservations to higher level rooms because the lower level ones are always booked and they cannot take any more guests so by moving reservations upward we are able to make more room in the hotel. It’s a very interesting system that he explained to me and I am really enjoying learning about the hotel business.